Shipping Policy
All purchases of alcohol made on this website are managed by an independent technology provider, Flaviar Checkout, and processed & fulfilled by licensed alcohol retailers across the country.
MIDNIGHT MOON® is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.
Please review the FAQ’s below and
Flaviar Checkout's terms for more information about orders placed on this website.
If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to us at help@flaviar.com.
Frequently Asked Questions
Midnight Moon® works in partnership with Flaviar's retail network to provide you with your favorite 'shine and shakes delivered directly to your door.
Flaviar currently ships Midnight Moon products to the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Due to state regulations, delivery to these states is unavailable for online ordering: Alabama, Alaska, Arkansas, Hawaii, Michigan, Mississippi, South Dakota, and Utah. Update: As of October 2024, our fulfillment partner can no longer ship to Arizona.
Our licensed retail partners typically process orders within 1-5 business days. Delivery times may vary based on your location, the carrier chosen by the retailer, and external factors affecting shipments. Once your order has been packed and shipped, you’ll receive a notification email with a tracking link. For more details on the shipping process and estimated delivery times, continue reading below.
We’re so sorry to hear that! Although most orders are processed within 1-5 business days, there may be occasional delays depending on product availability. Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. If you have not received a shipping notice within 10 days of placing your order, email us at help@flaviar.com and we'll assist.
Please email help@flaviar.com right away! Be aware if your order has already been confirmed by a retailer, Flaviar Checkout cannot guarantee they will be able to cancel your order.
If we are unable to deliver your package after three attempts, it will be returned to the retailer's facilities. In the event that the delivery address provided is incorrect, if you refuse delivery, or if the final delivery attempt is unsuccessful, we will process a refund for the cost of the product(s) with a deduction of a $20 restocking fee or a $40 restocking fee if the original order had free shipping. This fee is necessary to cover the costs associated with the return of the products. Depending on the size of the order, we may also withhold shipping costs in addition to the return shipping fees from the refund amount. If your order has been returned and you have not yet received a refund, please do not hesitate to contact us at help@flaviar.com, and we will be glad to assist you.
All payments are processed by our e-commerce fulfillment partner, Flaviar Checkout. When you complete your purchase, you will see Flaviar Checkout/MASH&GRAPE on your statement.
If your order has not shipped, you can contact us with any address change requests at help@flaviar.com and we'll be happy to assist. Please be aware that if you reach out longer than two hours after your order has been placed or you're looking to change your address to a different state, Flaviar Checkout cannot guarantee that we will be able to satisfy your request.
Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If the package is returned to the sender, please email help@flaviar.com. Be aware that additional fees may be charged to offset the costs of retailers accepting returned packages or reshipping orders. A fee of $25.00 may be charged to reship the order.
Flaviar Checkout cannot guarantee that a retailer will agree to accept a return or exchange. Please review Flaviar Checkout's terms before purchasing and contact Flaviar Checkout if you are requesting a refund.
In the event that your order is refunded, the refund will be processed directly by Flaviar Checkout and may take 5-10 days to post back to your original payment method.
Due to policies set in place by our payment processor, Flaviar Checkout must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.
Our licensed retail partners typically process orders within 1 to 5 business days. Once the order is in transit, it should arrive within 10 days.*
When the order is packed and ready to go, we’ll send you a shipping notification email with a tracking link. On delivery day, you’ll get text alerts for the driver’s progress. Someone 21+ must be present to accept the order. Deliveries generally happen during business hours so we strongly suggest you ship your order to a business address, if possible.
Please note that delivery to PO Box and APO/FPO addresses is not possible. Since we are unable to guarantee exact delivery dates, we do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.
If you encounter any issues, contact us at help@flaviar.com, and we’ll be happy to assist.
*Shipping times may vary depending on delivery location. Pre-order items do not follow standard shipping times
As as of 6/1/25, all alcohol orders of $99.99 or less (before taxes) are subject to a $19.99 flat-rate standard shipping fee. But good news! If your alcohol order totals $100 or more (before taxes), you’ll enjoy FREE standard shipping—that’s a $19.99 savings! And don’t forget, non-alcohol items like Midnight Moon apparel, barware, gear, and more also ship for free with no minimum purchase required. Sign up for our Moon Crew VIP Email List for more ways to save.
Please note that we do not offer returns based on taste preferences or change of heart. However, we are committed to customer satisfaction, so if you experience a problem with your order, let us know within 7 days from the delivery date.
- When submitting a support request, please include the following information:
- order number
- an explanation of the issue
- a photo of the package and the contents of the package you received.
We'll be happy to make it right!